All posts tagged: Accessibility

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Transforming Usability Throughout the Health Care Experience

There’s perhaps no industry where usability and overall user experience is more critical than that of health care. Personalized engagement is of the utmost importance to an environment where the relationship with between patient and provider can at times seem impersonal. A human perspective has become essential in optimizing communications, improving processes and producing better outcomes. This need has become so clear, that for the second year in a row, the Electronic Health Records Association has held an annual ‘Shaping Usability of Health IT Summit’. The focus of the meeting in part, was the ‘creation of personas representing the wide variety of stakeholders whose day-to-day activities are impacted by health IT.’ Making the right connections and conversions in healthcare communications is no simple feat. Though the patient-provider relationship has been given most focus from a branding standpoint, the channels and personas within the health system are vast – inclusive of clinicians and […]

4 years, 8 months ago
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Essential Mobile App Design Usability Factors

The goal of many mobile apps is to create a system that speaks the language of the user, leveraging familiar concepts to deliver something that feels new and unexpected – even delightful. This can be challenging to accomplish but aligning with a specific set of usability factors can increase freedom of design elements and deliver the ideal outcome. In breaking down the elements – whether text or imagery, creating pathways to engagement through gesture-driven actions such as clicks, taps and swipes can make the experience interactive but intuitive. Optimizing a mobile environment to be predictable and consistent while maintaining engagement and comprehension is a multi-faceted task. Understanding user personas and clear pathways in previous steps can help to increase usability at a faster delivery rate. Onboarding Because it’s the first point of contact, onboarding is arguably the most important component of mobile app design strategy. The goal of onboarding is to introduce the purpose of […]

5 years, 3 months ago
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The Value of Video Testing for Usability

We all know the power of qualitative testing. Employing platforms to determine the best user experience and using focus groups to target the ideal user to manage the testing process can provide a valuable but all too ‘hands off’ approach to testing. Perhaps the most powerful method of testing is the one that is right under our nose. Video is all around us. It’s become one of the most effective drivers of conversion, provides optimal UX and delivers an immersive brand experience. It’s no surprise that this platform can be used as one of the most effective forms of usability testing. It’s safe to say that digital video has become an important component of successful usability testing sessions, with the benefits to prove. Accuracy Using digital video to record usability testings provides increased detail on the evaluations, providing insight to intricacies that might have gone unnoticed. An in-depth understanding of […]

5 years, 6 months ago
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Has Big Data Become Bad Data?

Understanding user behavior in the digital environment is paramount to refining and optimizing a marketing strategy or new implementation. Through dialed-in analytics, a business can make decisions based on a user’s true wants and needs – delivering a more controlled and authentic experience. Equipped with these intelligent insights, the optimal technology can be implemented to achieve the ideal approach to a digital strategy. Until only recently – the most prevalent data used has been that of Big Data. Characterized by the output of Volume, Velocity, and Variety – Big is exactly what the name implies – a whole lot of information which may not be entirely suited to a growing UX focus. Is big data dead? Due to the sheer size of output, Big Data tends to be cumbersome and therefore requires a lot of work in translating to become actually useful. For the demanding user of today, a business needs more than just […]

7 years, 24 days ago
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What’s In A Name? How a URL Can Affect A Site’s Usability

Often overlooked due to the fact that they aren’t the biggest ranking factor used by search engines, the structure of URLs can have a major impact on the SEO and usability factors of a website. The keywords contained within a URL are much more than just a location tool. Relevant to both the user and search engines, URLs help to assess and describe what each page on a site is about and what kind of product or services it provides. The better the URL optimization, the higher it will rank in organic search engine results. While a great deal of thought may be put into the main URL of a website, the inner pages are very important to give thought to in terms of usability. Many times, for these pages – a URL is automatically generated that can easily be optimized to better serve the site and its visitors. Being […]

7 years, 2 months ago
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Defining UX Design Strategy and Deployment

UX design has come to carry a ton of weight in the web usability world. It’s easy to understand why. The better experience that a user gets, the more likely the user will share, become fan, or make a purchase. People remember great experiences and come back to get the same kind of experience even if they have to pay more for it. Providing a great experience to customers obviously has many benefits to a brand’s credibility, reputation and its social media reach. Define the Problem or the Larger Goal If you’re starting to take web usability seriously, it’s likely because you feel there is some problem or a situation where your goals are not being met. You really need to pinpoint the issue. Maybe your web pages have a high abandon rate or your app gets a lot of downloads but very little usage after the first few days. […]

7 years, 7 months ago
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Accessibility: Why It Should Be Your Top Priority

Let’s look at the basics of UX (user experience). Zero in on your users – discover what they need and value, as well as their innate abilities and limitations. Analyzing them in depth takes into account their business objectives and company goals as you progress into the projects and solutions that they require. The best experience for the user is entangled with improving their interaction with your product, as well as their perception of who you are as a company and any services that you offer.

 According to Peter Morville (the creator of the User Experience Honeycomb), in order for the user experience to be meaningful, any information they interact with must be: useful, usable, desirable, findable, accessible, and credible. 

Accessibility concentrates on how a disabled individual interacts with and derives benefit from a site, system or application. This is crucial to the development and creation of your site, and […]

8 years, 2 months ago