All posts tagged: Satisfaction

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3 Easy Ways to Increase User Satisfaction

Pay attention – as with any relationship, it must be cultivated and paid attention to, nurtured. Usability refers to the quality of a user’s experience when exploring the site (which includes all types of software and devices/applications). It is a mix of factors, as mentioned in previous blog posts, including: intuitive design, ease of learning, efficiency, memorability, error frequency/severity and satisfaction. 1. Engage in User Testing We can’t stress this enough – how else will you know what works best for your website and its users? Many organizations skip this process, finding it to be a long and winding journey, unsure where to begin or if their efforts will prove to be fruitful. Investing the effort and time into the depth and research into the user database will bring issues to light that would otherwise have never been discovered. How can a brand address these points if the wool is […]

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7 years, 9 months ago